Frequently Asked Questions

Yes, absolutely. All Al Hafiz Herbs products are made from 100% natural, pure ingredients. We do not use any artificial additives, preservatives, or synthetic chemicals in any of our formulations. Each product is sourced from trusted suppliers and undergoes rigorous quality testing.

Yes, every batch of our products undergoes thorough laboratory testing to ensure purity, safety, and potency. We are committed to maintaining the highest quality standards, and our lab reports are available upon request for complete transparency.

Store all Al Hafiz Herbs products in a cool, dry place away from direct sunlight. Keep the packaging tightly sealed after use. Most of our products have a shelf life of 12 to 24 months from the date of manufacturing.

We deliver across Pakistan within 3 to 5 business days. Orders in major cities like Karachi, Lahore, and Islamabad are typically delivered within 2 to 3 days. You will receive a tracking number via SMS once your order has been dispatched.

We charge a flat shipping fee of PKR 250 per order, delivered across all of Pakistan.

Yes, once your order has been dispatched, you will receive an SMS with your tracking number. You can use this number to track your shipment through our delivery partner's website or app.

Yes, we offer cash on delivery (COD) across Pakistan. You can pay for your order when it arrives at your doorstep. We also accept JazzCash, EasyPaisa, and bank transfers for those who prefer digital transactions.

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return unopened products within 7 days of delivery for a full refund. Please contact our customer support team to initiate the return process. Opened products can be returned only if there is a quality concern.

Once we receive and inspect your returned item, refunds are processed within 5 to 7 business days. The refund will be made to your original payment method or bank account as applicable.